Privacy Policy - Western Highways Service Centers

Effective Date: May 1, 2026
Website: https://whtrucks.us/
Business Name: Western Highways Service Centers
Contact Email: service@whtrucks.us
Address: 51 US-380, Bridgeport, TX 76426

Western Highways Service Centers (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit whtrucks.us, contact us, request services, submit forms, schedule service, or otherwise communicate with us.

By using our website or providing information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Name
Company name
Email address
Phone number
Mailing or service address
Vehicle, fleet, truck, trailer, or equipment details
Service request details
Quote or appointment information
Messages submitted through contact forms
Any other information you choose to provide

We may also automatically collect certain technical information when you visit our website, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of visit
General usage data
Cookies and similar tracking technologies

2. How We Use Your Information

We may use the information we collect to:

Respond to inquiries and service requests
Provide quotes, estimates, inspections, repairs, maintenance, recertification, truck modification, fleet services, and related services
Schedule appointments
Communicate with customers and prospective customers
Improve our website, services, and customer experience
Maintain business records
Send service-related updates
Prevent fraud, misuse, or unauthorized access
Comply with legal, regulatory, insurance, safety, and operational requirements

3. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, pixels, or similar technologies to improve website functionality, understand visitor activity, and enhance the user experience.

You can usually adjust your browser settings to refuse cookies or notify you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

4. How We Share Information

We do not sell your personal information.

We may share information with trusted third parties only when reasonably necessary, including:

Service providers who help operate our website or business
Scheduling, communications, hosting, analytics, or customer management providers
Vendors, contractors, or partners involved in fulfilling requested services
Insurance, legal, safety, or compliance professionals when necessary
Government, regulatory, or law enforcement authorities when required by law
Successors in the event of a merger, acquisition, restructuring, or sale of business assets

These third parties are expected to use information only for the purpose of providing services to us or as otherwise permitted by law.

5. Business Communications

If you contact us through the website, by phone, or by email, we may use your contact information to respond to your inquiry and communicate about our services.

You may ask us to stop sending non-essential marketing communications at any time by contacting us at service@whtrucks.us. We may still send transactional or service-related messages.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no website, email transmission, or electronic storage system is completely secure. We cannot guarantee absolute security of information transmitted to or from our website.

7. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

8. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our website and services are intended for businesses, fleet operators, vehicle owners, and adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.

10. Your Privacy Choices

Depending on your location, you may have rights regarding your personal information, such as the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain information
Opt out of certain communications
Ask questions about how your information is used

To make a privacy request, contact us at service@whtrucks.us.

11. California Privacy Notice

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

We may collect the following categories of personal information:

Identifiers, such as name, email address, phone number, IP address, and business contact details
Commercial information, such as service requests, quotes, vehicle or fleet details, and transaction history
Internet or network activity, such as website usage data
Professional or business-related information, such as company name, role, or fleet information
Communications you send to us

We use this information for the business purposes described in this Privacy Policy. We do not sell personal information and do not knowingly share personal information for cross-context behavioral advertising.

California residents may contact us at service@whtrucks.us to exercise applicable privacy rights.

12. Do Not Track Signals

Some browsers offer “Do Not Track” signals. Because there is no uniform industry standard for responding to these signals, our website may not respond to them at this time.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” above. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.